Privacy policy

BEST is a space designed for women: protecting your data is part of its promise. Here, simply put, is what we collect, why, and your rights. This is a translation: in case of any difference, the French version prevails.

Who is responsible for your data?

Rawenne Amira Daoud, publisher of BEST, is the data controller. For any question or request: contact@bestcommunityapp.com.

The data we use

Account: your email address, your password (encrypted, never readable by BEST) and your first name.

Profile, if you choose to fill it in: age, city, introduction, intentions, interests, photo and banner.

Verification selfie, during your membership request: a photo of you doing a requested gesture, with your profile photo next to it. Only the BEST team sees it, solely to check that your profile is real. It is never used to judge your appearance or your gender.

“Online” presence, if you leave it on: the time of your last visit to the app, to show a green dot on your profile. You can turn it off in your profile; it is then deleted.

Mommy space, if you tick it: the “I’m a mum” mention, visible on your profile. BEST does not ask for or store any information about your children.

Pets space, if you fill it in: the type of your companion (dog, cat, other), visible on your profile.

Location: only if you allow it. We use it to find your city’s name; if you turn on sorting by proximity, a position rounded to about 10 km is saved. Your exact position is never kept.

Activity: friend requests, friendships, outings created or joined, private messages, group discussion messages, posts, comments and likes in the Community, announced trips (city and dates), blocks and reports.

Technical data needed for the service to work: account identifier and sign-in data.

BEST uses no advertising trackers, sells no data and does no targeted advertising.

Why, and on what basis

Providing the service (account, profile, Discover, friendships, messages, outings): performance of the terms of use you accept.

Approving new members, moderating, handling reports and protecting the community: BEST’s legitimate interest in guaranteeing a safe space.

Using your location: your consent, which you can withdraw at any time in your phone’s settings or your profile.

Meeting legal obligations, for example requests from a judicial authority.

Who can see what

Your email is never shown to other members.

Your public profile (first name, age, city, introduction, interests, photo, banner and, if you ticked it, the “mum” mention) is visible only to approved members, and only if you make it visible. A member you have blocked can no longer open it.

Your private messages can only be read by you and your friend. An outing’s list of participants and discussion are visible only to accepted participants and the organiser.

A trip you announce (destination city, dates and your optional note) is visible to approved members until the end of the stay; it is no longer shown afterwards. No address is asked.

Your posts, comments and likes in the Community are visible to all approved members, with your first name and city. In the app, a member you have blocked no longer sees them, and you no longer see hers.

Reports are read only by the BEST moderation team. When you report a group message, a post or a comment, its text is attached to the report; to handle a report, the team may look at the outing or post concerned, and delete a message, a comment, a post or an outing.

Our service providers

Google Ireland Limited (Firebase): database hosting (European Union) and account management. Some of Google’s technical processing may take place outside the European Union, covered by the European Commission’s standard contractual clauses.

OVH SAS (France): BEST’s domain name and email.

BigDataCloud (Australia): only in the web version, to find your city’s name from a position rounded to about 1 km, with no other data.

Functional Software, Inc. (Sentry, United States): app crash reporting. When an error occurs, a technical report is sent (error description, screen concerned, phone model, app version), without your name, e-mail, IP address, messages or photos. Transfer covered by the European Commission’s standard contractual clauses.

Cloudflare, Inc. (United States) and Expo (650 Industries, Inc., United States): sending notifications to your phone, if you allow them. Only your phone’s technical address, your language and your notification settings are kept. A notification contains the sender’s first name and the type of event (message, friend request, outing), never the text of your messages. Apple and Google then deliver it to your phone. Transfers covered by the European Commission’s standard contractual clauses.

How long

Private messages: automatically deleted 24 hours after being sent.

Technical error reports (Sentry): deleted automatically after 30 days.

Your phone’s notification address: deleted when you sign out, delete your account, or uninstall the app.

Verification selfie: deleted as soon as the team has handled your membership request.

Account, profile, friendships, outings, group messages, Community posts and announced trips: as long as your account exists (you can remove a trip at any time). When you delete your account from your profile, they are deleted immediately.

Reports and moderation decisions: kept for up to one year after being handled, to protect the community and answer any requests from the authorities.

A declined membership request or a suspended account may be kept to prevent abusive re-registration.

Your rights

You can access your data, correct it, delete it, ask for its portability, object to processing or ask for it to be restricted.

You edit your profile and delete your account directly in the app. For any other request, write to us; we reply within one month at most.

If you believe your rights are not respected, you can contact the CNIL, the French data protection authority (www.cnil.fr).

Security and minimum age

Access to data is restricted by security rules checked by automated tests. As no system is infallible, we will inform you of any incident concerning you, as required by law.

BEST is reserved for people aged 18 and over.

Changes

We may update this policy. If there is an important change, you will be informed in the app.